OUR POLICIES

Ensuring the Best Experience

Cancellation Policy

Your appointment time is reserved exclusively for you. We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule.

Cancellations made with less than 24 hours’ notice may result in a charge of 100% of the scheduled service
No-shows will be charged 100% of the scheduled service
Arrivals 15 minutes or more past your appointment time may need to be rescheduled, and the no-show fee will apply

Payment Methods

We accept cash, Apple Cash, Venmo, Zelle, Apple pay, and all major credit cards.

All credit and debit card payments—including Apple Pay—will incur a 5% service fee. To avoid this fee, please consider using one of the payment options listed above.

Gratuities may be added to your credit card.

Refunds & Adjustments

Your satisfaction is important to us.

If you are unhappy with your service, please contact us within 14 days of your appointment to schedule an adjustment
Unopened or gently used products may be exchanged or returned for store credit within 30 days

BOOKING ONLINE

CONFIRMATION POLICY

Online Booking Notice

You should receive a confirmation email immediately after booking. If you do not receive one, please call the salon—your appointment may not have been confirmed.

Consultations

Complimentary in-salon consultations are highly recommended.

Booking Guidelines (Please Read)

Please let us know if you have long or high-density hair so we can schedule adequate time
If you’re unsure which color service to book, call or email us—we’re happy to help
Prices may vary at the time of your appointment based on hair length, density, or service needs
Corrective color services require a consultation prior to booking—please call the salon

Cancellations

A 24-hour notice is required for all cancellations.

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